Managed & Professional Services
Proactive monitoring, a 24/7 service desk and skilled specialists who join your team when you need them, so you can focus on the business.
At a glance
24/7 support
Monitoring and service desk around the clock
SLA-backed
Clear response and resolution targets
Flexible talent
Specialists for projects or long-term roles
What we cover
Hand over the day-to-day, or add skilled people to your own team. Both come with clear SLAs.
01
Always-on support.
Round-the-clock monitoring and a service desk that keeps your business running without interruption.
24/7 infrastructure and application monitoring
Service desk and incident management
On-premise, cloud and hybrid coverage
Reporting and service reviews
Escalation to specialist teams
02
Monitor. Support. Optimize.
Complete management of your infrastructure and enterprise applications for performance, security and compliance.
Patch and update management
Backup and recovery operations
Capacity and performance management
Security and compliance operations
Continuous improvement
03
The right skills, when you need them.
Skilled professionals for short and long-term needs, and specialists assigned to defined projects and deliverables.
IT staffing solutions
Project-based resources
Onsite and remote models
Fast onboarding
Flexible contract terms
04
Scale without the overhead.
Dedicated teams across SAP, Oracle, cloud, cybersecurity, applications and infrastructure, aligned with your processes and governance.
SAP and Oracle specialists
Cloud and infrastructure engineers
Cybersecurity specialists
Application development teams
Team models aligned with your governance
Higher availability
Issues found and fixed before users notice.
Less complexity
One partner accountable for operations.
Predictable costs
Fixed scopes and clear SLAs.
Faster delivery
Skilled people available when projects need them.
Our approach
01
Assess the environment and agree the SLAs.
02
Document, set up tooling and take over operations.
03
Monitor, support and report against the SLAs.
04
Review regularly and remove recurring issues.
PLATFORMS WE WORK WITH
RELATED CASE STUDY
Testing of the bank’s Letter of Guarantee (LG) banking solution, covering functional, integration and user acceptance testing so the platform could go live with confidence.
Design, supply and build of networks, servers, storage and hybrid cloud, with backup and DR.
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Protection, detection and governance aligned with NCA, SAMA and PDPL requirements.
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SAP, Oracle and Microsoft platforms implemented, integrated and supported, plus custom apps.
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Tell us what you run and we will propose a service scope with clear SLAs.
